Technical Support

• When trying to install app on my Android phone, I receive the message “App not installed”.
  Updated: Thursday, September 12, 2019 app not installed storage space
• SpaceLinq can’t find my SatPaq. (list)
  Updated: Friday, June 21, 2019
• I can’t send a message using the SatPaq. (list)
  Updated: Thursday, June 20, 2019 can't send message
• I can get the satellite icon in the circle, but the bars at the bottom are all gray.
  Updated: Monday, December 3, 2018 can't send message gray bars
• I can get the satellite icon in the circle, but I get a “No Satellite Signal” message. (list)
  Updated: Monday, December 10, 2018 no satellite signal
• Someone sent me a message, but it doesn’t appear in SpaceLinq.
  Updated: Friday, December 7, 2018 change to wifi / cell transmission message doesn't appear
• I tried to send a message, but I got an error there are no message credits.
  Updated: Saturday, April 27, 2019 buy message credits
• I can’t find the satellite.
  Updated: Friday, December 7, 2018 find satellite satview
• SatPaq won’t attach to my phone. It keeps falling off.
  Updated: Monday, December 3, 2018 attach satpaq
• I’m not using SpaceLinq but the blue light on the SatPaq is lit.
  Updated: Tuesday, December 4, 2018 blue light light on
• I can’t access any of the Manage SatPaq Account/Settings screens.
  Updated: Tuesday, December 4, 2018 add/remove location change signature family plan manage satpaq account
• What do I do if the top loop comes off the SatPaq? (list)
  Updated: Monday, September 23, 2019 broken loop fix loop loop fell off reattach loop
• The satellite icon jumps out of the circle. The Pointing screen points in the wrong direction.
  Updated: Monday, December 10, 2018 points in wrong direction satellite icon jumps
• How to track your message credit balance. (list)
  Updated: Wednesday, December 5, 2018 track message credits
• The weather report I received is from a location far from where I am.
  Updated: Tuesday, December 4, 2018 weather report
• I asked Dr. Dex about something and the answer didn’t match my question.
  Updated: Thursday, November 15, 2018 dr. dex
• How do I get rid of the sounds on the Pointing screen?
  Updated: Tuesday, December 4, 2018
• When my Android phone is in maximum power save mode SpaceLinq does not work.
  Tuesday, March 12, 2019 android power save mode
• Why don’t my Message Credits appear in SpaceLinq?
  Updated: Thursday, April 18, 2019 message credits don't appear